Return and Refund Policy

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At Danim, we aim to ensure that our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, we offer a hassle-free return and refund process as outlined below.

1. Returns

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• Eligibility for Returns: Items must be returned within 45 days of the delivery date. The item must be unused, unworn, unwashed, and in its original packaging with all tags and labels attached.

• Non-Returnable Items: The following items are non-returnable:

  • Gift cards

  • Intimate apparel (e.g., lingerie, swimwear)

  • Final sale or clearance items

  • Personalized or custom-made products

• Return Process:

  • To initiate a return, please contact our Customer Service at [email] or visit [https://www.danimstyle.com/account/my-orders]. Provide your order number and the reason for the return.

  • Once your return request is approved, you will receive a return shipping label.

  • Please securely package the item and include the original receipt or proof of purchase.

 

2. Refunds

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• Refund Method: Refunds will be issued back to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.

• Partial Refunds: In certain situations, only partial refunds will be granted (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

 

3. Exchanges

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• We offer exchanges only for defective or damaged items. If you need to exchange an item for the same product, please contact our customer service team within 7 days of receiving your order.

 

4. Shipping Costs

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• Return Shipping: If the return is due to our error (defective or incorrect item), return shipping will be covered by Danim. For all other returns, the customer will be responsible for covering the return shipping costs.

• Original Shipping Costs: Original shipping charges are non-refundable.

 

5. Refund Exceptions

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• Items purchased during promotional events or on sale may be subject to different terms. Please refer to specific promotion details for more information.

 

6. Contact Information

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If you have any questions or concerns regarding your return or refund, feel free to contact our customer support team:

• Email: [support@danimstyle.com]

• Whatsapp: [+880-1911996196]